This is how service works today: Satisfying customer requirements in real time
Mass production is not aware of any operating times. To keep the business running, 24/7 production must be guaranteed. Maintaining a high degree of productivity, efficiency and performance means there is an increased requirement for regular maintenance of production plants and machines.
The all-in-one solution SAP Field Service Management (SAP FSM) in combination with the SAP Service Cloud forms the basis for efficient operational planning by your technicians on site. What’s more, SAP FSM also offers Crowd Service functionalities as standard, allowing you to address customer service questions faster, more purposefully and in real time, and thus deliver excellent service.
